Customer service and support

From our offices in Ireland and the UK, IIS deliver quality IT solutions through highly experienced teams of implementation and support personnel. 

The support helpdesk is your main point of contact in the event of any problem or query relating to the use of your system. By giving you access to experts with a wide range of application and technical IT disciplines, we aim to provide a quality backup service to help you get the maximum benefit from your system. 

Moving to IIS

Should you a wish to transfer your support to IIS from your partner we would be delights to discuss this with you. 

SAP provide a partner transfer process for companies that are not satisfied with the support they are getting from their existing provider. 

If you have already paid for this years support, don't worry. IIS will enable your transfer and provide you with support free of charge until your renewal date up to a maximum of 10 months. 

If you would like to discuss this further please contact us today and see  how IIS  has so many reference customers not  only through excellent service but also through our Intelligent Essentials add-ons that Makes B1 Better. 

"I am not so naive to think that I get any special treatment from IIS, but I have to say most of the time it feels like I do" Richard Gaughan, Medea, 

Standard Open Line Contract 

When you take out a standard IIS Open Line Support Contract you are entitled to all of the following 

services: 

*          Hours of cover from 9.00 am to 5.30 pm during normal working days (Monday to Friday) excluding statutory holidays 

*         Call logging management and control

*          Patch Upgrades

*          Access to expert analysts for problem resolution

*          Diagnosis of software defects in application programs

*          Provision of corrected programs where IIS is the author and for third party products, subject to acceptance as a defect and provision of a corrected program by the author

*          Provision of new versions / phases of software within the terms of the contract subject to classification and charging by the author

*          Access to major upgrades / new versions as provided by SAP

*          Diagnosis of faults in system software

*          Provision of corrected programs for system software subject to maintenance policy of the software author

*          Monthly statement (optional) identifying all logs registered, the status of each and their outcome, for that period

Ongoing Support From Business and Software Experts 

When you invest in business management software, you want to know that you'll receive the support you need in the years ahead. SAP has been providing world-class software and services for more than three decades and is a leader in the field, so you can rest assured that the solution you implement today will be supported in the future. 

Global Expertise with a Local Flavor 

When you need software support, you want to know that the person you're speaking to understands your business and your business processes. With SAP and [Partner Name], that's exactly what you receive. As a qualified SAP business partner, we have been rigorously trained and have extensive experience in local business operations and processes, and in SAP Business One. We are constantly expanding our knowledge with ongoing education and training to offer our customers the best service possible.. 

System Monitoring For Proactive Decision-Making 

SAP EarlyWatch Alert is a free service that lets you see how your system is performing so you can identify potential problems and make changes that prevent them from becoming reality. With this service, SAP collects and analyzes data from your system and you can access the results via a secure Web site or we can mail them to you. Easy to install and use, SAP EarlyWatch Alert provides: 

 *   Proactive support 

 *   Faster response 

 *   Quick overview of your systems 

 *   Recommendations to solve problems 

Allow your customer-service and support teams to administer customer warranties and service contracts, manage service calls, and track all customer-interaction activities.