Intelligent E-commerce enabling SAP Business One sales and service on the Web

Intelligent E-commerce provides users of SAP Business One with a robust and easy to use solution to provide information to customers Business 2 Business E-commerce. Using Intelligent E-commerce companies can provide their customers with an on-line portal. Customers can log onto the website, enter their username and password and view products on offer. Intelligent E-commerce also offers the following information

• Customers Special Pricing per product

• Full Multi-currency based on customers settings.

• Full account transaction information with drill down

• Re-printing of invoices and orders

Figure 1: E-commerce home screen. Users can simply select what products to display here from SAP Business One

Managing customers on-line account is simple and easy using Intelligent E-commerce. Fields within SAP Business One allow a user to manage the customer’s online details such as:

·          Online Customer : Y/N

·          Online Username

·          Online Password

·          Maximum order Value

·          Show Support

·          Online text specific to that customer

Figure 2: BP screen to setup customers online

Managing Stock online is also simple and easy. On each stock record a user can determine whether a product is to be sold online or not. The user can also determine which category and sub category the product belongs to. If a product needs to be listed on the home screen a user can simply select from a drop down list and the product will appear. The following information is displayed on the website for each product

Figure 2: Stock screen to setup products online

Service Calls On-line

Intelligent E-commerce also enables you to provide service call information online. Customers can log and update service calls, See open and closed calls. The following information can also be displayed

·          Maintenance Contracts

·          Knowledge Base

·          Service calls

·          Customer Equipment cards

Sales Rep Portal

Intelligent E-commerce also provides the functionality for your sales reps to log on and view their customer’s information. They are presented with a list of customers based on their name being attached to the Business Partner as the Rep code. Once logged on they can view

·          Account Information

·          Transaction History (with drill down and re-print)

·          Service History

·          View stock status

They can also place orders for customers and change the price (if authorized). They can also create update activities and Sales Opportunities.

Business Challenges

·          Provide customers with an online portal 

·          Offer service via the web 

·          Display products with customers prices online 

·          Provide self service customer account information 

·          Provide Reps with a web portal to place orders and access customer information

Key Features

·          Web Store with product pricing in multi currency and customers special pricing 

·          Robust and easy to use 

·          Service management online 

·          Sales Rep order entry for their customers only

Business Benefits

·          Lower cost of Sale by enabling customers to buy online 

·          Allow customers get their own copy transactions 

·          Display your products on the web 

·          Get customer to interact online for support 

·          Let your sales reps enter orders and check stock in real time